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FAQ's

We believe that the in-person practical piece is critical. The ability to test new skills in a safe, collaborative environment with real-time feedback provides immediate advancement.

We also believe in the power to ask questions and receive insightful answers. If you cannot attend an in-person practical session, however, we are also proud to offer our best alternative in a video test review and downloadable exercise videos to help you practice and perfect your chosen modality.

Additionally, we highly recommend finding a local mentor to help you practice once you finish your certification!

The online portion of each certification is self-paced. You have 60 days to complete all parts of the certification including the final exam.

If choosing the in-person practical portion, it is helpful to have completed the online portal and workbook ahead of the training so that you can arrive equipped with any questions you might have. It is not required, however, and you may complete the online portal after the practical training. 

A score of 75% or greater on the exam is necessary to pass. If you do not pass, you may purchase up to two retakes. After two failing retake attempts, you must retake the entire course to become certified. 

All Certification Trainings expire in 60 days. Should you need more than 60 days to complete your certification, you will be assessed a $75 reinstatement fee.

We recognize that the in-person portion of the training is not always feasible. If you would like to attend an in-person practical, please contact us and we will work with you to connect to a facility in your area.

If you are affiliated with a facility and believe there would be interest, please inquire with your facility to fill out the Host an Event form. We would love to come to you!

If there is not enough interest, we will happily work with you to create the best online experience possible.

It takes about 10 business days to process certifications. All certificates are sent digitally through email.

We ask that you reach out to our office only if you have waited 10 business days and you have not received your results.

If you have opted-in for the “Rush My Certificate” service at the time of enrollment, you will receive your digital certificate in 2 business days.

Confirmation emails for portal completion, study guide completion, and test completion are not sent (there are just too many!)

If you are looking for a place to work, we can help to match your skills to a facility close by.

You will need to earn continuing education through IFTA to keep your certification current.

You can find all of that information on our Renewal Process page!

Course Highlights